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Most Frequently Asked Questions

Most Frequently Asked Questions

How does Giddy address ED?

Eddie is a wearable, utility-patented, FDA Registered Class II Medical Device designed by Giddy specifically to help men with erectile dysfunction (ED) maintain sufficient penile rigidity. Our device comes with an online educational program called the ED Guide, which was developed to help men and their partners with the mental and emotional aspects of ED.

Eddie is intended to be worn around the base of the penis to restrict blood flow leaving the penis. Eddie was designed to apply pressure to the deep dorsal vein without applying pressure to the arteries or urethra. The utility-patented “omega” shape of the device is meant to provide a more comfortable experience (and other benefits) by conforming to the oval shape of the penis (instead of a fixed circle, like traditional constriction rings).

Eddie is operated using variable strength tension bands. The Sport band (orange) and Comfort band (blue) provide a customizable fit depending on your desired constriction level. The tension bands feature easy-grip tabs that make it easy to take the device on and off.

While Eddie may help with some of the physical symptoms of ED, the ED Guide was designed to help with the mental, emotional, and lifestyle aspects of ED. Your ED Guide features a panel of experts providing information and exercises about ED and sexual health, is provided free with every Giddy purchase, and is tailored to the individual and their partner.

A Baseline Assessment at the start of the program will calculate the most helpful video curriculum available based on your age, medical history, lifestyle and other factors.

Once you order an Eddie and complete the sizing process, your order will be shipped discreetly to you. Once your order is received, follow the instructions included with Eddie to access your Giddy account dashboard and educational program.

How do you wear Eddie?

Eddie can be applied safely during any stage of an erection, whether your penis is soft or hard. First, place Eddie at the base of your penis, in front of your testicles, with the opening facing down.

There’s no front or back to Eddie; it’s reversible, so your penis can be inserted into either side. Just make sure that when it’s at the base of your penis, the opening is facing down, leaving your urethra unrestrained which may provide more free-flowing ejaculation.

Once your device is around the base of your penis, apply one of the variable-strength tension bands around the legs of the device. Use the Comfort band (the blue band) if you’re looking for a moderate amount of constriction. Or, use the Sport band (the orange band) for maximum constriction. Use extra caution if you have decreased hand strength, as this could make it difficult to remove your Eddie. Use the easy-grip tabs on the tension band to hold, pull, apply, and remove the bands.

An alternative method for putting on your Eddie, that is popular with the Sport tension band and for those with limited hand strength, is to wrap the tension band around the legs of the device before placing it on your penis. Then using two hands, pull apart the legs of the device, holding them apart slightly to create a wider opening, while sliding the device onto your penis.

If you experience difficulty with this alternative method, try covering the device in lubricant after applying the tension band, and sliding it onto your penis until it reaches the base. Feel free to use any water-based, oil-based, or silicone-based lubricants. If you experience pain or bruising, stop and consult your physician before continuing use.

We recommend consulting with your physician before using Eddie. Before using your Eddie with a partner, we recommend you experiment alone with it first, to become familiar with the constriction level of the tension bands, and how to put on, use, and remove your Eddie.

When do I put on Eddie?

Eddie can be applied during any stage of an erection; from flaccid to erect. Some of our customers find it easier to put Eddie on while their penis is soft, while others find it easier to put the device on while fully erect. Put on Eddie before or during foreplay, or before sexual intercourse; whatever provides the best result for you and/or your partner.

While Eddie by itself was not designed to help you achieve an erection, the ED Guide educational program provides information and exercises about sex, intimacy, arousal, achieving erections, and more. Before using Eddie with a partner, we recommend using it along first; to become familiar with wearing and removing the device and tension bands.

How is Eddie different from a cock ring?
  • Eddie is an FDA-Registered, Class II Medical Device developed by urologists and engineers specifically to help men maintain an erection. It’s a non-invasive, non-ingested, non-injected wearable device that doesn’t require a prescription and doesn’t cause the side effects of ED pills.
  • Eddie features a groundbreaking learning program called the ED Guide that focuses on the mental and emotional aspects of ED. The Guide features a panel of health and wellness experts educating you about ED symptoms and how to improve your health and lifestyle on an ongoing basis. The Guide is personalized for each user based on their age, medical history, lifestyle and other factors. It’s password-protected and accessible online via phone, tablet, or desktop computer.
  • Cock rings are simple tools that are flawed by design. They’re shaped like a ring, or a circle, which can be uncomfortable to wear on your penis because the penis is actually shaped like an oval. The circle shape of cock rings can squeeze the entire girth/base of the penis on all sides, which can cause pain, discomfort, even retrograde (backwards) ejaculation.
  • Meanwhile, the utility patented “omega” shape of Eddie is the first of its kind. It was designed to fit the actual shape of the penis to provide a more comfortable, natural experience and finish. Eddie was designed to allow blood to flow into the penis and stay there, without applying pressure to the urethra or arteries, which is essential in maintaining erections. It applies pressure to the dorsal vein while leaving the circumference of the penis unencumbered. Eddie is also designed to inhibit constriction of the urethra, which may allow for more free-flowing ejaculation.
  • Eddie also comes with two sets of variable strength tension bands; the Sport band and Comfort band. The tension bands offer a more customizable fit from your Eddie, depending on the level of constriction you’re looking for in the moment.
  • Instead of a solid, closed cock ring that can be difficult to remove, Eddie features a fast and convenient quick release mechanism.
  • Cock rings are often times made of basic materials like metal, glass, or even wood. Eddie is made from medical-grade polycarbonate/ABS alloy and coated in proprietary thermoplastic elastomer (TPE); it was designed to be soft to the touch, and be more comfortable to wear than traditional constriction rings.
  • Eddie is available in 4 different sizes (A, B, C, and D) that can accommodate the body types of approximately 98.99% of men. Our sizing process was scientifically developed to provide the optimum fit based on your body type and desired constriction levels.
How long will Eddie last?

Eddie is constructed from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. Because tension is applied with each use, your Eddie and tension bands will naturally stretch and lose tension over time, and because the device is used around intimate and sometimes sensitive areas of the body, for cleanliness purposes we recommend replacing your Eddie every 4 months, or as needed based on your frequency of use.

Some other reasons you might replace your Eddie include:

  • If you have changed sexual partners
  • If you or your partner is suffering from a viral bacteria, or contagious medical condition
  • If your Eddie has lost tension from frequent use
What if I want a different size?

If you receive your Eddie and think you need a different size, we recommend watching our quick video about how your device was designed to feel; it won’t feel like traditional constriction devices (cock rings) or other products you may have tried in the past; it’s designed to NOT provide that same type of constriction. To watch the video, click here.

If you purchase Size Insurance, we will happily provide a resized device free of charge. Please note:

  • For purchases made after June 2020, sizing identification dots in the top/center circle of your Eddie will confirm its size. 1 dot = Size A, 2 dots = Size B, 3 dots = Size C, and 4 dots = Size D.
  • Size Insurance can be purchased up until the time you receive your order. Size Insurance can NOT be purchased after your order has been delivered.
  • Resizes must be made within the first 60 days of receiving your most recent order.
  • Resizes must be a different size than all previous orders.
  • Size Insurance is non-refundable.
  • If you do not have Size Insurance at the time of receiving your order, new or resized devices are available at full price only. More info about size insurance can be found on our Product page here.

If you do not have Size Insurance at the time of receiving your order, new or resized devices are available at full price only. More info about size insurance can be found on our Product page here.

Click here to place a Re-Size order.

What's the refund policy?

To receive a refund, please submit a photo of your device cut in half (standard household scissors should work). Refunds are only available within the first 30 days after receiving your order. Refunds are provided for the full cost of your order, minus $24.95 per device. We charge this amount for two reasons. One, to cover the costs of shipping, handling, fulfillment, credit card processing, and other third party services required to complete your order. And two, because our product is a medical device, meaning it cannot be returned, re-packaged, or recycled.

Most of our customers see improvement after using their device and interactive educational resource, called the ED Guide. The ED Guide can teach you how to get the most out of your device, and also has videos about the mental, emotional, and lifestyle aspects of ED.

To access your ED Guide, click here. Please note: If you receive a refund, you will lose access to your ED Guide. And, refunds are not available after 30 days of receiving your order.

Questions About Eddie by Giddy

Are there any side effects or risks to Giddy's ED device?

Eddie is a wearable, utility patented, FDA Registered Class II Medical Device for maintaining penile rigidity. It doesn’t require a doctor visit or a prescription, and has none of the side effects of ED medications. It’s constructed from medical grade materials and doesn’t require any pills or injections. When used properly, Eddie should not result in any harmful side effects. Side effects resulting from misuse of Eddie should be minor and infrequent. It’s important to closely follow all warnings, precautions, recommendations, and instructions for use included with your Eddie. As with any medical device, we recommend consulting your doctor before use.

Will Eddie and the ED Guide still work for me considering my medical condition?

We’re happy you’re taking a positive step toward improving your health, wellness, and happiness. Unfortunately, by law we are not allowed to diagnose or advise our customers on their medical history or any health conditions they have.

Because every person, medical condition, and treatment protocol is different, we’re not able to confidently speak to your specific situation, and whether Eddie and our program will work for you based on your circumstances. To do so, it would require an in-person evaluation by a doctor which we are unable to provide at this time. We recommend speaking with your doctor about Eddie if you have questions or concerns, and we’re happy to provide whatever information we can to assist in that conversation.

We understand this answer may not be as satisfying as an official medical diagnosis; however the safety of our customers remains a top priority and our goal of helping men and their partners achieve an optimum result with ED may at times include an in-person evaluation by a doctor.

Can I use Eddie with ED pills or vacuum pumps?

For men with mild to moderate ED, Eddie can be a standalone option; for men with moderate to severe ED, the device can be added to your regular ED treatment protocol, which might include medications, a vacuum pump, or other treatments as indicated by your medical provider. We are not able to advise our customers on their specific medical history, health conditions or existing treatment(s) for ED without an in-person consultation. We always recommend consulting your doctor before using Eddie.

Is Eddie patented?

Yes. Giddy holds extensive utility and design patents for Eddie in the United States and abroad.

Is Eddie registered with the FDA?

Yes! Eddie is an FDA Registered Class II Medical Device intended to maintain penile rigidity in men with erectile dysfunction (ED).

Is Eddie latex-free?

Yes, Eddie is latex-free. If used as instructed, the device should not result in allergic reactions caused by latex.

What is Eddie made of?

Eddie is made of medical-grade polycarbonate/ABS alloy, coated in advanced, medical-grade, proprietary thermoplastic elastomer (TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to the touch, and free of PVC, latex, and phthalates.

Can I use lubricants with Eddie?

Yes. Eddie can be used with any water-based, oil-based, or silicone-based lubricants.

Do you have any other sizes?

If you have concerns about the size or fit of your Eddie, we encourage you to first watch this short video about how the device should feel.

Currently, Eddie is available in four sizes; A, B, C, and D. These four sizes are capable of accommodating approximately 98.99% of American males. At this time, Giddy is currently only able to accommodate sizes in this range.

We’re always looking to improve how we serve men and their partners affected by ED. We plan to expand our product line to include an even wider population of body types, shapes, and sizes. For updates, follow us on Facebook and Twitter (GetMeGiddy) and Instagram (@Giddy).

How long can I wear Eddie?

We recommend wearing Eddie for no longer than 30 minutes at a time, and also recommend waiting 60 minutes in between each use. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.

How do I clean my Eddie?

Your Eddie, tension bands, and carrying case can easily be cleaned by rinsing them with warm water and lathering them with a non-abrasive, antibacterial soap. Avoid using bleach, chlorine, or any chemicals that could irritate the skin or cause an allergic reaction. After rinsing and lathering, rinse again then dry using a paper towel, towel, or air-dry.

Your Eddie is constructed from medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. Because it is used around intimate and sometimes sensitive areas of the body, for cleanliness purposes we recommend replacing your device every 4 months, or as needed, based on your frequency of use. More details about cleaning and using your Eddie are available in the ED Guide educational program, included for free with every Giddy purchase.

Common Questions About ED

What causes ED?

Erectile dysfunction (ED) is caused by a number of factors, but the most important is blood flow to the penis. When a man suffers from ED, his body is unable to get and keep enough blood in the penis to cause and maintain an erection. There are both physiological and physical reasons why a man might experience ED symptoms; some men may suffer from health issues like prostate cancer, obesity, or heart disease, which can cause ED symptoms; other men may suffer from anxiety, stress, or sleep disorders that can cause ED.

These are just a few examples of what might cause ED, but Giddy’s online educational program called the ED Guide features Lessons of in-depth information about ED and sexual health. A team of experts discusses in detail the causes and effects of ED on both the body and mind, and what can be done to make improvements. The ED Guide is included for free with every Giddy purchase.

In addition to speaking with your physician about any health concerns or ED-related questions you have, we encourage you to consider trying our wearable device, Eddie, and educational program, and visit our Blog to scan some of our articles about ED and sexual health.

What if I only have ED some of the time?

ED is a spectrum disorder and can manifest in different ways. In more mild cases, men only have difficulty getting an erection on occasion or just can’t maintain one long enough for intercourse. In more severe cases, a man may be unable to get an erection at all. See your doctor for more information to understand your particular situation.

Questions About Your Order

What's the status of my order?

We’re pleased to announce we have upgraded our shipping capabilities to provide shipping in 7 to 10 business days, from the time your order is placed.

You will receive a tracking number for your package, to the email address you used to place your order, as soon as your order has been processed and is on the way. Remember, Giddy must have your accurate delivery address and device sizing information on file to complete your order.

If you do not receive your order after 10 days from the time your device sizing information was submitted, please reach out to us and we will assist you as quickly as possible.

How fast is shipping?

We’re pleased to announce we have upgraded our shipping capabilities to provide shipping in 7 to 10 business days, from the time your order is placed.

You will receive a tracking number for your package, to the email address you used to place your order, as soon as your order has been processed and is on the way. Remember, Giddy must have your accurate delivery address and device sizing information on file to complete your order.

Is shipping discreet?

Yes. Your Eddie will arrive in a discreet, unbranded envelope to protect your privacy. Additionally, your personalized ED Guide educational program is accessible by password-protected login only.

Do you deliver to PO boxes?

Yes! We’re pleased to announce that we have upgraded our delivery capabilities and can now deliver to PO box addresses.

Do you ship internationally?

We do not offer international shipping at this time, but we are currently making arrangements to expand overseas in the very near future. If you would like us to notify you when our products are available in your country, please provide us with your information below.

Do you accept returns?

Because Eddie is a medical device, it cannot be returned, re-packaged, or recycled.

A majority of our customers see some form of improvement after using their Eddie for 30 days and completing their educational program, called the ED Guide. While Eddie may help with your physical symptoms, the ED Guide is designed to teach you about the mental, emotional, and lifestyle aspects of ED.

We strongly recommend trying your Eddie and utilizing your ED Guide to the fullest before making a decision. If you prefer, we can restart your ED Guide curriculum to complete the course in 30 consecutive days, as it was intended. It’s our hope you will give yourself time to become more familiar, and start seeing progress with your Eddie and ED Guide before making a final decision. To access your ED Guide, click here.

If you prefer a refund, a refund can be provided within the first 30 days of receiving your order. To receive your refund, please submit a photo of your Eddie cut in half (standard household scissors should work). Once we receive your photo, a refund is provided for the full cost of your order, minus $24.95 per Eddie.

This deduction from your refund includes costs for shipping, handling, fulfillment, credit card processing, and other third party services required to complete your order. Please note: refunded customers will lose access to their ED Guide educational program. No refunds are given after 30 days for any reason.

We encourage you to stay positive and open minded on this exciting (and sometimes challenging) journey you’ve begun.

What is the "ED Guide"?

The ED Guide is an online educational program that is included for free with every Giddy purchase. While our device, Eddie, was designed to address your physical symptoms, the ED Guide is designed to educate you about the mental and emotional aspects of ED; it features a panel of experts in health and wellness providing information and exercises about how to improve your lifestyle in terms of fitness, diet, sleep, as well as advice about intimacy, arousal, communication, and more, intended to educate you about common ED symptoms on an ongoing basis.

The ED Guide is password-protected and accessible on your phone or computer. It’s personalized for each user depending on their age, medical history, lifestyle and more.

You’ll complete a Baseline Assessment at the start of the program to determine which information will be most helpful to you. Once you begin a Lesson, the next lesson is automatically time-released 5 days later. You’ll complete a series of Progress Assessments as you work through your Guide, assessing your progress and highlighting the “small wins” along your path to better health and happiness. Once you receive your Eddie, you’ll gain access to your Giddy account dashboard and ED Guide.

For more information, check out this article.

FedEx/USPS says they delivered my package but I can’t find it.

We’re sorry if you’re experiencing issues with your delivery. If you have received confirmation from FedEx or USPS that they have delivered to the address entered with your order, but you do not see your package at your address, you will need to contact them directly.

FedEx Support
1 (800) 463-3339
https://www.fedex.com/en-us/customer-support.html
USPS Support
1 (800) 275-8777
https://faq.usps.com/s/
Can I put my shipment on hold?

Unfortunately it’s not possible for Giddy to delay your shipment once your order has been placed. We will send you an email containing the tracking number for your package as soon as it processes at our fulfillment center and is leaving the facility. You can manage your delivery options on FedEx’s website using your FedEx tracking number. You may request the package be held at a FedEx location in the “Manage Delivery” section of the FedEx website.

Is this a re-occurring charge?

We do not currently offer a subscription model for our products; therefore payments are one-time charges only and should never repeat automatically. However, we do offer an installment plan, if desired. If you check out via QuadPay, the installment plan will be an option on the checkout page.

Do you have a financial assistance program?

At this time we do not offer any financial assistance programs. However, we offer frequent promotions, discounts, as well as an installment plan. If you check out via QuadPay, the installment plan will be an option on the checkout page.

Is this covered by my insurance?

Eddie is not covered by insurance (yet). However, we offer frequent promotions, discounts, as well as an installment plan. If you check out via QuadPay, the installment plan will be an option on the checkout page.

We plan to expand into insurance and medical reimbursement programs in the near future. For updates, follow us on Facebook and Twitter (GetMeGiddy) and Instagram (@Giddy).

How can I leave a review?

We love hearing stories from people who are experiencing the benefits of their Eddie and ED Guide. You can have a powerful effect on our ability to carry out our mission by spreading your positivity on our Reviews page: Testimonials

As you may know, it can be difficult to make a decision online about something as important as ED, so sharing your story and experience could help thousands of people make a life-changing decision.

Thanks for your support!

What does a purchase include?

Each purchase from our website includes the following:

  • 1 or 2 Eddies (depending on which pack you order)
  • 3 Sport Tension Bands (per Eddie)
  • 3 Comfort Tension Bands (per Eddie)
  • Free access to your personalized ED Guide, an online video series about the mental and emotional aspects of ED

Visit our Product page for more information.

How do I reset my account password?

Sorry if you’re having issues with your account. The link below will reset your password, and then email you instructions to regain access. (Please use the email address you used to place your Giddy order.)

Reset password click here

Can I add an extra device (or devices) to my order?

When purchasing an Eddie 1-Pack or 2-Pack, during checkout you may be eligible to add additional Eddies at a cheaper rate! It’s a great way to add an extra “backup” Eddie to your order without paying the full cost per device.

You will still receive 6 tension bands (3 of each strength) for each device you choose to add.

Please note: When taking advantage of this offer, your order will be upgraded from a 1-pack to a 2-pack. If you are adding on to a 2-pack, you will receive a total of 3 devices packaged and shipped according to available inventory. This offer does not add a 2-pack or 3-pack on top of your original order.

Can I speak to someone on the phone?

We currently provide customer support via email 24/7. If you’d like to leave a detailed voice message about your question or issue at (512) 522-0143, please include your email address and someone from our customer care team will contact you in 3 to 5 business days. If you’re an existing customer, please provide the email address you used when placing your order, so we can better assist you.

Contact

For assistance, please fill out the form below and our Customer Care team will reply as soon as possible.

Office Hours

Monday - Friday, 9AM - 6PM Central Time

Address

1114 E Cesar Chavez ST Austin, TX 78702

Eddie with comfort tension band

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