Questions about Giddy's ED device

Giddy’s utility patented, FDA Registered, Class II medical device was developed by urologists specifically to help men with ED. In addition to the device itself, Giddy has developed an online learning program called the ED Guide, that addresses the physical and mental aspects of ED. The ED Guide features experts in urology, functional medicine, psychology, physical fitness, nutrition, and others, providing testimony and weekly exercises designed to improve your health, lifestyle, relationships, and ED symptoms. Once your ED device has been shipped discreetly to you, you’ll gain access to your ED Guide.

Place the device at the base of your penis’ shaft, in front of the testicles, with the opening facing down. The device is reversible, so the penis can be inserted through either side. Just make sure that the opening of the device is facing down, leaving your urethra unrestrained for better ejaculation.

Once the device is around the base of your penis, apply one of the variable strength tension bands. Use the Comfort band if you’re looking for a moderate amount of tension. Or, use the Sport band for maximum tension.

The device was designed to allow bloodflow into the penis while restricting bloodflow out of the penis, which is essential in maintaining an erection. The device can be applied safely through any stage of an erection; from flaccid to erect. Before using the device with a partner, we recommend experimenting alone first, to become familiar with the feel of the device and different tensions. These topics and many others will be covered in your personalized ED Guide.

Giddy’s wearable medical device does not require a prescription and has none of the side effects of ED medications. Giddy’s ED device is body safe, non-invasive, and does not require pills or injections. When used properly, the device should not result in any harmful side effects. Side effects resulting from misuse of the device should be minor and infrequent. As with any medical device, we recommend consulting your doctor before use.

Yes. Giddy holds extensive utility and design patents for the ED device in the United States and abroad.

Yes. Giddy’s ED device is an FDA Registered Class II Medical Device for erectile dysfunction.

Giddy’s ED device was designed to allow bloodflow into the penis while restricting bloodflow out of the penis, which is essential in maintaining an erection. The device can be applied safely through any stage of an erection; from flaccid to erect.

Yes. The device is latex-free and should not result in allergic reactions caused by latex.

Giddy’s ED device is made of medical-grade polycarbonate/ABS alloy and coated in medical-grade proprietary thermoplastic elastomer (TPE). The device is soft to the touch, body-safe and free of PVC, latex, and phthalates.

Yes. Giddy’s device can be used with any water-based, oil-based, or silicone-based lubricants.

Questions about ED

Erectile dysfunction is caused by a number of factors, but the most important is blood flow to the penis. When a man suffers from ED, his body is unable to get and keep enough blood in the penis to cause and maintain an erection.

ED is a spectrum disorder and can manifest in different ways. In more mild cases, men only have difficulty getting an erection on occasion or just can’t maintain one long for intercourse. In more severe cases, a man may be unable to get an erection at all.

Questions about my Purchase

We’re pleased to announce we have upgraded our shipping capabilities to provide 2 to 4 week shipping, from the time we receive your device sizing information. 

You will receive a tracking number for your package, to the email address you used to place your order, as soon as its been processed and is on the way. Remember, Giddy must have your accurate delivery address and device sizing information on file to complete your order.

If you do not receive your order after 4 weeks from the time your device sizing information was submitted, please reach out to us and we will assist you as quickly as possible.

The fit of your ED device is guaranteed. If the fit isn’t perfect, reach out to our customer service team and they’ll send you a new device as soon as possible.

Giddy’s ED device is made of medical-grade materials that will last an extended period of time if you adhere to the usage, cleaning, and storage instructions. Because it is used around intimate areas of the body, for cleanliness purposes we recommend replacing your device every 6 months, or as needed, based on your frequency of use.

Here are some recommended reasons for replacing your ED device:

  • If you have changed sexual partners
  • If you or your partner is suffering from a viral bacteria, or contagious medical condition
  • If your ED device has lost tension from frequent use (Because tension is applied with each use, your device will naturally stretch and lose tension over time.)

Yes. We make sure your ED device arrives in a discreet, unbranded envelope to protect your privacy.

The ED device, tension bands, and carrying case can easily be cleaned by rinsing them with warm water and lathering with a non-abrasive, anti-bacterial soap. (Avoid using bleach, chlorine, or any chemicals that could irritate the skin.) Rinse again, and dry using a paper towel, towel, or air-dry.

Most of our customers see some form of improvement after using their device for 30 days and completing their ED Guide. While our device may help with your physical ED symptoms, the ED Guide is designed to address the mental, emotional, and lifestyle aspects of ED; it’s provided with every device because achieving a satisfactory result usually requires more than wearing a device. It will take patience, dedication, and a positive approach to lifestyle changes and new information (like the videos, expert testimony, and exercises featured in your ED Guide).

We strongly recommend utilizing your ED Guide to the fullest before making a decision.  If you prefer, we can restart your ED Guide curriculum to complete the course in 30 consecutive days, as it was intended. It’s our hope you will take advantage of your personalized program and device, and give yourself time to become familiar and start seeing progress before making a final decision.

If you still prefer a refund, a refund can be provided within the first 30 days of receiving your order. To receive your refund, please submit a photo of your device cut in half (standard household scissors should work). Once we receive your photo, a refund is provided for the full cost of the product, minus $24.95 per device.

Why the deduction from your refund? Because our product is a medical device, and by law cannot be returned, re-packaged, or recycled. The $24.95 per device that is deducted from your refund includes costs for shipping, handling, fulfillment, credit card processing, and other third party services required to complete your order. Please note: refunded customers will lose access to their ED Guide educational program. No refunds are given after 30 days for any reason.

We encourage all of our customers to stay positive and open minded on this exciting (and sometimes challenging) journey. We hope you continue on your path to better health, wellness, and happiness.

Contact Us

(512) 522-0143

Office Hours:
Monday - Friday, 9AM - 6PM

1114 E Cesar Chavez ST
Austin, TX 78702

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